Client Success Manager

Client Success Manager

Cambridge/remote

Competitive salary, dependant on experience

We are recruiting for our specialist tech start up clients, with a clear mission statement; you will be joining a business who are using their product to assist some of the biggest global brands in their pathway to becoming Net Zero.

Having recently secured their Series B funding, it is a truly exciting time to join such a forward-thinking, fast-growing business.

Our clients are offering:

• An exciting Client Success Manager role created to support their customer’s journey and utilisation of the product and service.
• An unparalleled climate-tech platform, counting numerous international well known brands and companies as clients.Opportunity for personal development
• A dynamic and universally relevant subject, ripe to learn from
• A multidisciplinary, diverse and passionate team of richly talented individuals
• Excellent benefits, including bonus scheme and private medical insurance.
• The opportunity to be part of something meaningful in the race to net zero.

The role

• Manage the entire customer experience, supporting the customer, ensuring the utilisation of the product and keeping in constant contact.
• Ensure high adoption of analytics tools and solutions through clear articulation of product value to key external stakeholders, tailored to each client’s needs and use cases.
• Demonstrate a customer-first attitude, cultivating strong relationships with customers, understanding their needs, clearly communicating their voice internally and externally, and balancing these with business priorities.
• Anticipate and identify client upsell opportunities, challenges, and risks, communicating across the business and developing solutions alongside Sales, Product, and Client Solutions to maximise account footprints.
• Become a power user of their products, collaborating across the business to maintain deep knowledge of our offering and desired usage.

The candidate

• Degree educated.
• Hold a track record in roles related to client success, account management, or sales.
• Exhibit a high level of emotional intelligence and a deep understanding of customer empathy.
• Demonstrate proficiency in promoting technology adoption, increasing usage, and enhancing client engagement, including the identification of opportunities for upselling, expanding accounts, and elevating overall client satisfaction.
• Showcase adaptability; our start-up is transitioning into a scale-up phase, so change is a constant.
• Feel at ease when interpreting the outcomes of quantitative models.
• Display a natural aptitude for problem-solving and an inherent desire to acquire new knowledge and skills.
• Possess exceptional communication skills, coupled with the ability to efficiently manage workloads within a rapidly evolving environment.

For more information please contact Emma Atwal on 01905 783352 or email [email protected]

A company from Ballards group