Delivery/Operations Manager

Job Description

Four Squared Recruitment are delighted to be working with an award-winning construction company to recruit for a Delivery Manager on a full time, permanent basis.

The main responsibility of the role is to provide hands on operational management and leadership of a multi-disciplinary team, compromising both internal teams and subcontract

Delivery:

• Supervision of delivery teams including the supply chain, personnel and/or subcontractors.
• Lead Site Managers, Site Supervisors and Project Coordinators ensuring they fully integrate with the team.
• Create, plan and modify works schedules in order to achieve required targets and goals.
• Ensure sufficient (and efficient) use of plant, labour, and materials.
• Oversee the day-to-day delivery activities and issues, providing support, guidance, and solutions.
• Ensure that assigned jobs are maintained to company standards.
• Monitor construction productivity and schedule performance and reasons for less than satisfactory performance.
• Maintain high performance levels for service.
• Ensure the development, alignment, and implementation of end-to-end processes, leading to operational, process, quality, standard and service optimisation.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Provides direct supervision and leadership to supervisors, and Coordinators.
• Ensure that assigned jobs adhere to the Health & Safety Policy.

Communication:

• Provide regular updates to the managing director and customer service / help desk.
• Liaise with customers and site contacts, providing updates as required.
• Be involved with commercial decisions with the customer on behalf of the company, including variations, schedules, and costing.
• Provide recommendations and institute measures for improvement by modification to operating procedures/work instructions.
• Monitor client experience
• Monitor all projects and customers experiences.
• Point of escalation for customer dissatisfaction
• Build positive working relationships between departments.
• Actively promote company values and vision.
• Review, analyse and make recommendations on improvement opportunities in each service lifecycle phase.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

For more information please contact Alice Dale on 01905 783352 or email [email protected]