Date Posted


Employment Type



£30,000 to £35,000

Job Ref


Job Description

Four Squared Recruitment are delighted to be working with a leading employer based in Redditch to recruit a Dynamic and solution driven Service Delivery Manager to join the busy Operations Team.

Service Delivery Manager


Monday to Friday 8:30am – 5:00pm

Salary – £30,000 – £35,000 per annum

Company benefits

·Private Health Care

·Free Parking

·Company progression

·Plus a lot more…..

Key skills and competencies:

·Project Management

·Business Analysis

·Excellent communication and interpersonal skills

·Team Player

·Ability to multi-task and prioritise customer requirements

·Working knowledge of ISO27001/ BS EN 9001 Standards

·Implementation of software solutions

·Working knowledge of GDPR practices

·Working knowledge of Agile Development Processes

·Awareness and interest in new technology/processes

·Detailed orientated and diligent

·Good problem solving and analytical skills

Key areas of responsibility include:

·Attend client site to understand requirements and prepare a concise Business Requirements Document (BRD) based on extensive Business Analysis

·Liaise with development teams to convert the BRD to a Functional Requirement Document (FRD)

·Work with the Operations Team to execute the requirements in a timely manner managing the project based on the client requirements and timescales

·Project Manager multiple client projects from initial requirements through to solution implementation

·Work with the client on the lifecycle from initial requirements to successful implementation

·Training key players within the client on the system features and functionality

·Provide on-going support and service in order to maximise on future growth and potential upsell opportunities

·Identify key areas for improvement within the systems to improve functionality and user experience

·Assist Sales Team to understand the scope of requirements and product capabilities

·Monitor, control and execute extensive product testing prior to a product release

·Drive internal and third-party service review meetings to improve quality

·Providing QA support to the development teams on new features and bug fixes, identifying issues and reporting in a concise and timely manner

If this sounds like a role you would be interested in & you have the experience & knowledge, then please click apply below. If you would like to discuss this role further, please contact Four Squared Recruitment.

Due to high volume of applications we are unable to acknowledge all applications. If we do not get back in touch within 2 weeks, please consider your application to be unsuccessful. We will try and let you know about other roles which suit your current skills and experience.

For more information please contact Jenna Lamb on [email protected]

four squared recruitment
Oakmoore Court
Kingswood Road
Hampton Lovett

Main – 01905 783 352