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Client Support Analyst

Job Lead

Emma Atwal four squared recruitment

Emma Atwal

Job Details




Competitive Salary






Sales and Marketing



Job Description

Client Support Analyst


Competitive salary, dependant on experience

We are recruiting for our specialist tech start up clients, with a clear mission statement; you will be joining a business who are using their product to assist some of the biggest global brands in their pathway to becoming Net Zero.

Having recently secured their Series B funding, it is a truly exciting time to join such a forward-thinking, fast-growing business.

Our clients are offering:

  • An unparalleled climate-tech platform, counting numerous international well known brands and companies as clients.
  • Opportunity for personal development
  • A multidisciplinary, diverse and passionate team of richly talented individuals
  • Excellent benefits, including bonus scheme and private medical insurance.
  • The opportunity to be part of something meaningful in the race to net zero.

Role Responsibilities

  •  Offer expert assistance to customers and internal teams, taking responsibility for issues and resolving them promptly.
  • Ensure successful outcomes for customers by simplifying complex queries and tasks
  • Develop and maintain knowledge-base articles to support clients in self-service
  • Collaborate closely with Customer Success and Client Solutions teams to assist with implementation and data manipulation.
  • Conduct testing and analysis of platform changes
  • Conduct research on client or subject information to support teams across the organisation.
  • Contribute to enhancing Customer Satisfaction and improving the overall client interaction process.

Who are we looking for?

  • Educated to undergraduate degree level, technical degree preferred.
  • Experience in a consulting, software implementation, natural sciences, climate science and policy, or engineering role. This requirement may be met using time spent pursuing an advanced degree, e.g., PhD.
  • Comfortable running and interpreting the output of quantitative models.
  • Motivated self-starter who can successfully work independently as well as a collaborative member of a team.
  • Problem-solving aptitude and a natural willingness to learn.
  • Commitment to delivery with good time management, decision-making, and planning skills.
  • Must possess strong attention to detail, multi-tasking, and organisational abilities.
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