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Client Support Analyst

Job Lead

Emma Atwal four squared recruitment

Emma Atwal

Job Details

Date

16/02/2024

Salary

Competitive Salary

Location

Cambridge

Contract

Permanent

Industry

Sales and Marketing

Reference

EA-1060

Job Description

Client Support Analyst

Cambridge/remote

Competitive salary, dependant on experience

We are recruiting for our specialist tech start up clients, with a clear mission statement; you will be joining a business who are using their product to assist some of the biggest global brands in their pathway to becoming Net Zero.

Having recently secured their Series B funding, it is a truly exciting time to join such a forward-thinking, fast-growing business.

Our clients are offering:

  • An unparalleled climate-tech platform, counting numerous international well known brands and companies as clients.
  • Opportunity for personal development
  • A multidisciplinary, diverse and passionate team of richly talented individuals
  • Excellent benefits, including bonus scheme and private medical insurance.
  • The opportunity to be part of something meaningful in the race to net zero.

Role Responsibilities

  •  Offer expert assistance to customers and internal teams, taking responsibility for issues and resolving them promptly.
  • Ensure successful outcomes for customers by simplifying complex queries and tasks
  • Develop and maintain knowledge-base articles to support clients in self-service
  • Collaborate closely with Customer Success and Client Solutions teams to assist with implementation and data manipulation.
  • Conduct testing and analysis of platform changes
  • Conduct research on client or subject information to support teams across the organisation.
  • Contribute to enhancing Customer Satisfaction and improving the overall client interaction process.

Who are we looking for?

  • Educated to undergraduate degree level, technical degree preferred.
  • Experience in a consulting, software implementation, natural sciences, climate science and policy, or engineering role. This requirement may be met using time spent pursuing an advanced degree, e.g., PhD.
  • Comfortable running and interpreting the output of quantitative models.
  • Motivated self-starter who can successfully work independently as well as a collaborative member of a team.
  • Problem-solving aptitude and a natural willingness to learn.
  • Commitment to delivery with good time management, decision-making, and planning skills.
  • Must possess strong attention to detail, multi-tasking, and organisational abilities.
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