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Contact Centre Team Leader

Job Details

Date

13/02/2024

Salary

£26,000

Location

Dudley

Contract

Permanent

Industry

Commercial

Reference

LH-1012

Job Description

Contact Centre Team Leader 

£26k 

Dudley

Are you ready to lead a dynamic team in an innovative company that transforms lives? We are seeking a Contact Centre Team Leader to join and contribute to the success of a local company and take customer service to new heights

Overview: As a Contact Centre Team Leader, you’ll play a crucial role in the day-to-day operations of our successful contact centre. Assist the Contact Centre Manager in coaching and supporting the team, ensuring adherence to procedures in booking and reviewing appointments via telephone inquiries.

Key Responsibilities:

  • Motivate and lead the team to achieve targets.
  • Ensure outstanding customer service provision.
  • Manage HR processes, including training and development plans.
  • Review telephone data, take relevant actions, and conduct call compliance.
  • Assist/deliver workshops and team meetings.
  • Review and amend training material and process policies when required.
  • Answer incoming calls for other product lines, converting them into appointments.
  • Ensure adherence to company processes and policies.

Working Hours:

  • Full-time: 09:00 – 17:00 / 11:00 – 19:00 (Weekly Rotating).
  • Two weekend days per month required.
  • Responsibility for a team of office workers (3 days/week) and hybrid workers (2 days/week).

Salary and Benefits:

  • £26,000 basic salary with OTE £31,400.
  • 28 days holiday per year, additional days based on length of service.

Join and be part of a dedicated team committed to enhancing lives through innovative mobility solutions.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: From £26,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Work from home

Supplemental pay types:

  • Bonus scheme
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