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Customer Service Manager

Job Lead

Harriet Ali - Four Squared Recruitment

Harriet Ali

Job Details

Date

02/04/2024

Salary

£28,000-£32,000

Location

Evesham

Contract

Permanent

Industry

Finance

Reference

HA-1133

Job Description

Customer Service Manager

28-32k

Evesham

Why this role?

We are currently recruiting for a Customer Service Manager to work within a busy and exciting team with great emphasis on personal development and growth.

What will you be doing?

As the Customer Service Manager your responsibilities will mostly consist of:

  • Lead and develop the Customer Service team through a hands on, active approach
  • Support with implementing systems, communicating changes and supporting the team by setting KPIs
  • Providing guidance on market changes, and best practice, supporting the team with any training need
  • Develop relationships across the business to foster strong team relations
  • Strong leadership skills, looking at process improvements, recruiting for the team
  • Office management duties– supporting the office as a whole and helping with organising/scheduling events

Your background:

You will ideally have experience within a similar role, a proven track record of relationship building, high levels of attention to detail is key for this role along with excellent verbal and written skills.

The salary for this position is £28,000-£32,000 this is a full time permanent position with the offer of hybrid working, 2 or 3 days per week office based.  Parking is provided.

For more information please contact Harriet Ali at Four Squared Recruitment

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