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Key Account Manager

Job Lead

Grace Harwell four squared recruitment

Grace Hartwell

Job Details

Date

05/12/2023

Salary

£37,000 + quarterly bonus (£7,500) + car/allowance (circa £50k package)

Location

Field-based (Some national travel) and Stourport office based

Contract

Permanent

Industry

Sales and Marketing

Reference

GH-993

Job Description

Job Purpose:

Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required.

Main Tasks & Responsibilities:

Strategic Planning:

  • Develop and execute a business plan aligned with organisational goals.

Contract Management:

  • Renegotiate lapsed contracts and establish new agreements.

Strategic Development:

  • Implement strategies with the After Sales Manager for new services and products.

Account Reviews and Projects:

  • Conduct strategic reviews for growth and profitability.
  • Manage project delivery within agreed timelines.

Communication and Negotiation:

  • Utilise effective presentation, negotiation, and influence skills.
  • Address client concerns and manage escalated calls.

Compliance and Database Management:

  • Assist with compliance activities, such as supplier waste audits.
  • Oversee key accounts to optimise contract revenue.

Reporting and Targets:

  • Provide regular reports to the manager on sales activities and key client advancements.
  • Achieve individual quarterly sales targets.

Client Satisfaction and Collaboration:

  • Understand clients’ needs and propose solutions aligned with their goals.
  • Monitor service delivery to ensure consistency with contractual obligations.

Core Values:

  • Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment.
  • Apply organisational values in day-to-day responsibilities.

Skills & Key Requirements:

  • Maintain a positive and proactive approach.
  • Ability to establish, develop, and sustain business relationships.
  • Uphold a high level of professionalism, discretion, and confidentiality.
  • Proven success in achieving set objectives, including margin attainment and cost minimisation.
  • Strong communication skills, including relationship building, influencing, and negotiation.
  • Self-motivated with the ability to work collaboratively within a team.
  • Exceptional attention to detail and organisational skills.
  • Commercially minded with a keen eye for detail.
  • Ability to work with urgency and efficiency.

For more information please contact Grace Hartwell on01905 783352 or email grace.hartwell@four-squared.com

A company from Ballards LLP

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