Four Squared Recruitment Logo - White

IT Support Technician

Job Lead

James May four squared recruitment

James May

Job Details

Date

22/04/2024

Salary

£24,000 - £30,000

Location

Tewkesbury

Contract

Permanent

Industry

Technology

Reference

JM-3605

Job Description

IT Support Technician

Tewkesbury (1-2 days per month in office)

£24,000-£30,000

Permanent

Four-Squared Recruitment have partnered with an industry leading information security organisation, delivering expertise in safeguarding and protecting brands in a cyber world.

You will play a pivotal role in ensuring the stability, security and efficiency of the computer systems and networks. You will have the opportunity to build upon your expertise, and developing your problem solving skills.

You will:

  • Provide technical support to Cyberis colleagues, addressing hardware and software issues, using remote support tools wherever possible. You will manage your workload via our IT Service Desk platform based on ITIL principles.
  • You will:
  • Raise incidents, investigate, and follow through to completion, seeking guidance from the IT Systems Administrator when needed.
  • Raise change requests and submit to the appropriate CAB for approval.
  • Respond to service requests from end users, allocating equipment, licences, etc.
  • Following our configuration management processes, assist in the setup and configuration of workstations, peripherals, and mobile devices.
  • Provide training and guidance to end-users regarding IT equipment, software, and IT policies.

You will be:

  • UK based.
  • Eligible and willing to undergo UK government clearance (SC Minimum).
  • Minimum of 2 years of experience in an IT support role, supporting Windows 10 endpoints, desktops/laptops.
  • Strong knowledge of Windows 10/11 configuration, networking protocols and DNS.
  • Excellent investigation and problem-solving skills. Proficiency in troubleshooting hardware, software, and network issues. We are looking for tenacity, and a can-do attitude.
  • Excellent communication skills, both written and verbal, with the ability to adjust explanation to the technical level of your audience.
  • Interpersonal skills; your colleagues should find you to be polite and approachable, diplomatic, and helpful, even if you are dealing with issues which may be frustrating for either you or them.

A mature attitude towards the responsibilities of this role. You will demonstrate accountability for all your actions and adhere to processes closely where they have been set out. Thoroughness and attention to detail are critical.

Hand Holding Binoculars

Latest Insights

In today's digital age, social media has become an essential tool for job seekers looking to find their ideal career opportunity. In this insight, we'll explore the various ways you...
As a candidate, your CV is your first opportunity to make a lasting impression on potential employers. In this blog post, we at Four Squared Recruitment will share valuable insights...
Identifying the right candidate with the perfect blend of technical expertise, industry knowledge, and cultural fit can be a daunting task. That’s where partnering with a specialised finance recruitment agency...
Scroll to Top

Contact

Connect

Upload your documents