IT Support Technician
Tewkesbury (1-2 days per month in office)
£24,000-£30,000
Permanent
Four-Squared Recruitment have partnered with an industry leading information security organisation, delivering expertise in safeguarding and protecting brands in a cyber world.
You will play a pivotal role in ensuring the stability, security and efficiency of the computer systems and networks. You will have the opportunity to build upon your expertise, and developing your problem solving skills.
You will:
- Provide technical support to Cyberis colleagues, addressing hardware and software issues, using remote support tools wherever possible. You will manage your workload via our IT Service Desk platform based on ITIL principles.
- You will:
- Raise incidents, investigate, and follow through to completion, seeking guidance from the IT Systems Administrator when needed.
- Raise change requests and submit to the appropriate CAB for approval.
- Respond to service requests from end users, allocating equipment, licences, etc.
- Following our configuration management processes, assist in the setup and configuration of workstations, peripherals, and mobile devices.
- Provide training and guidance to end-users regarding IT equipment, software, and IT policies.
You will be:
- UK based.
- Eligible and willing to undergo UK government clearance (SC Minimum).
- Minimum of 2 years of experience in an IT support role, supporting Windows 10 endpoints, desktops/laptops.
- Strong knowledge of Windows 10/11 configuration, networking protocols and DNS.
- Excellent investigation and problem-solving skills. Proficiency in troubleshooting hardware, software, and network issues. We are looking for tenacity, and a can-do attitude.
- Excellent communication skills, both written and verbal, with the ability to adjust explanation to the technical level of your audience.
- Interpersonal skills; your colleagues should find you to be polite and approachable, diplomatic, and helpful, even if you are dealing with issues which may be frustrating for either you or them.
A mature attitude towards the responsibilities of this role. You will demonstrate accountability for all your actions and adhere to processes closely where they have been set out. Thoroughness and attention to detail are critical.
