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Senior Customer Service Executive

Job Lead

Harriet Ali - Four Squared Recruitment

Harriet Ali

Job Details

Date

05/06/2024

Salary

£28,000

Location

Evesham

Contract

Permanent

Industry

Commercial

Reference

HA-1133

Job Description

Senior Customer Service Executive

28k

Evesham

Why this role?

We are currently recruiting for a Senior Customer Service Executive to work within a busy and exciting team with great emphasis on personal development and growth. 

What will you be doing?

As the Senior Customer Service Executive your responsibilities will mostly consist of:

  • Support and develop the Customer Service team through a hands on, active approach
  • Dealing with a large range of incoming customer calls, liaising with internal departments to solve queries
  • Support with implementing systems, communicating changes and supporting the team by setting KPIs
  • Develop relationships across the business to foster strong team relations
  • Strong leadership skills, looking at process improvements

Your background:

You will ideally have experience within a similar role, a proven track record of relationship building, high levels of attention to detail is key for this role along with excellent verbal and written skills.

The salary for this position is £28,000p/a this is a full time, fixed term 12 month contract, this role offers hybrid working, 2 or 3 days per week office based.  Parking is provided.

For more information please contact Harriet Ali at Four Squared Recruitment

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